Support
Frequently asked
Do I need an account?
No. The free reading works without one. You need an account only to buy Pro or chat with Kochi.
Where is my birth information stored?
Only in your browser on your device. It is never sent to our servers.
How do I change my birth details?
Open the app, then Me → Birth details. Your reading is recalculated.
My chart looks different from another BaZi site.
Check the birth time and place first. Enerchi uses the time zone of your birthplace, starts a new month at the exact solar term, and counts births from 23:00 as the next day. See How it works.
How do I switch language?
Use the EN / ID switch at the top of the site, or Me → Language in the app.
I paid but Pro isn't active.
It can take up to a minute. Refresh the app. If it is still locked, email us your purchase email and we will sort it out.
How do I cancel or manage my subscription?
Me → Manage subscription opens the Paddle customer portal. You keep Pro until the period ends. See the Refund Policy.
How do I export or delete my data?
Me → Export my data and Me → Delete account. Deleting removes your account, journal and Kochi chats. Payment records stay with Paddle, as required by tax law. See the Privacy Policy.
Why did Kochi not answer my question?
Kochi only talks about feng shui, BaZi, luck rituals and Enerchi. It will not give financial, medical or legal advice or pick lottery numbers.
Enerchi is for fun and reflection, not financial, medical or legal advice.